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General information

Pais (traducción en es_ES)
Alemania
Department
Customer service
Posted
16-May-2025
Working time
Intern

Description

Lead and manage customer service operations, optimizing processes, ensuring compliance, and driving innovation. Work cross-functionally with teams to enhance efficiency, align with strategic goals, and implement data-driven decisions for continuous business growth and success.

Tasks & responsibilities

  • Manage a high volume of calls or messages efficiently.
  • Offer personalized solutions to enhance the customer experience.
  • Maintain a positive and professional demeanor with clients.
  • Work closely with teams to improve customer satisfaction.
  • Handle escalated cases with patience and professionalism.
  • Assist in training new customer service representatives.